Troubleshooting Sub-Accounts for Facebook/Instagram & Twitter Facebook Business Tools Settings

Sometimes, Facebook can cause issues that may disrupt your account’s functionality or prevent sub-accounts from being detected in your Facebook/Instagram connectors. If you can’t find the connected sub-accounts, follow the steps below.

Facebook/Instagram:

  1. Reauthorize Services: First, try reauthorizing your Facebook/Instagram services. For more details, refer to this link.
    If reauthorization doesn’t resolve the issue, proceed with the steps below:
  2. Remove the Main Connected Account from Dataddo:
    Note: If this account is in use, you’ll need to temporarily switch to another account before deleting it.
  3. Delete Dataddo Authorization from Facebook:
    Navigate to Facebook Business Tools Settings and revoke Dataddo’s access.

  1. Reauthorize the Dataddo Account:
    Once you’ve removed authorization, reauthorize Dataddo.
  2. Recreate the Account in Dataddo:
    After reauthorization, recreate your account in the Dataddo platform.

Twitter:

For Twitter, follow these steps:

  1. Delete the Twitter Account in Dataddo:
    Navigate to Dataddo’s authorizers and remove your Twitter account.
  2. Revoke Dataddo Access from Twitter:
    Go to your Twitter account settings and revoke Dataddo’s access. (Refer to the screenshots for guidance)

  1. Re-add the Account in Dataddo:
    Once revoked, re-add your Twitter account and authorize Dataddo again.