Explanation:
SERVER_ERROR is a generic error indicating a connection issue between Dataddo and the server. If there is no further specific information about the cause of the error, it’s recommended to verify that the source is set to the correct type. This is a quick and simple fix that can often resolve the issue and speed up the troubleshooting process.
As per the screenshot, the issue in this particular case occurred because the source was set to youtube_analytics instead of youtube_video (as originally set by the system). Someone from your team could accidentally edit the source type name, which prevented the server from retrieving data (as shown in the screenshot, the source wasn’t recognized as youtube_analytics).
How to Fix:
- Open the Log and Check the Error Message:
- Navigate to the source and open the log to review the error message. This will help confirm whether the incorrect source type is the cause of the issue.
- Check and Correct the Source Type:
-
Go to Advanced Settings and review the Type field. Make sure the source is named correctly. For example, if it should be youtube_analytics, rename it to match the correct source.
-
If you’re unsure about the exact source type, you can reach out to the solutions team for assistance.
- Test the Source:
- After renaming the source type, manually run the source to check if the issue is resolved.
Next Steps:
If the problem continues, it could mean the source type is still incorrect, or there may be another underlying issue. Contact the solutions team for further assistance.